
Managed services refer to the outsourcing of specific IT functions or processes to a third-party provider, who assumes responsibility for managing and maintaining those functions on behalf of the client organization. This can include managing IT infrastructure, applications, security, networking, and support services.
Managed services often operate on a subscription-based model, providing proactive monitoring, maintenance, and support to ensure the optimal performance and availability of IT systems and services.
Ongoing maintenance and support services for applications and platforms to ensure they remain operational, secure, and up-to-date. This includes troubleshooting, bug fixing, performance tuning, and platform updates
Maintenance and support services for network infrastructure, servers, and endpoints (computers, mobile devices). This involves monitoring, configuration management, security patching, and resolving technical issues to ensure optimal performance and reliability.
Provision of backup and disaster recovery solutions to protect data and systems against unexpected events or failures. IT help desk support involves providing assistance and troubleshooting for technical issues faced by end users
Management of end user devices (laptops, desktops, mobile devices) and implementation of endpoint security measures to protect against malware, unauthorized access, and data breaches. This includes antivirus software, encryption, and device management.
Monitoring the performance and availability of applications, identifying and resolving incidents to minimize downtime and disruptions. This involves real-time monitoring, alerting, root cause analysis, and incident response
Management of software patches, updates, and changes to ensure systems remain secure and up-to-date. This includes coordinating release schedules, testing, and deployment of changes while minimizing impact on operations
Centralized service desk providing technical support and assistance to end users. This includes incident logging, ticket tracking, prioritization, and resolution of issues through phone, email, or chat support channels.
Administration and management of applications and databases to ensure optimal performance, security, and reliability. This involves configuration, tuning, backup, recovery, and maintenance tasks to support business operations
Management of relationships with technology vendors and integration of third-party solutions with existing systems. This includes vendor selection, contract negotiation, integration planning, and ongoing vendor relationship management.
Planning and implementation of disaster recovery and business
continuity strategies to minimize the impact of disruptions on business operations. Assessment of legacy applications to determine their suitability for modernization or retirement
Muhammad Alsaif
Chief Legal and Compliance Officer.
With nearly two decades of executive leadership experience in legal affairs, governance, risk management strategies, and compliance programs, Mr. Alsaif has a proven track record of enhancing accountability and regulatory adherence across national organizations. He has also led major projects in mergers and acquisitions and developed robust management systems.
Mr. Alsaif holds a Master’s Degree in International and Comparative Law (LLM) and has completed executive leadership trainings, along with earning industry-recognized certifications.
We are confident that Mr. Alsaif will be a valuable addition to our team, and we look forward to his contributions.
Turki ALDraiweesh
Chief Information Security Officer.
Turki brings over 22 years of leadership experience across Cybersecurity, Information Technology, Innovation, Internal Audit, Change Management, and Program Management.
He has held key roles across diverse sectors including Banking and Telecommunications spanning Government, Semi-Government, and Private organizations. Renowned for his strategic foresight and cross-functional expertise, Turki has led transformative initiatives that strengthened organizational resilience and operational excellence.
Turki holds a Bachelor’s degree in Information Systems from King Saud University and completed a Leadership Development Program at IMD. He continues to advance his expertise through a range of professional certifications and executive courses.
Dianah Alabduljabbar
Chief Human Resource Officer
Dianah is a visionary HR leader, public speaker, and expert in Digital HR with 21+ years of experience across Digital & Tech, Oil & Gas, and Global Economic Development where she worked at Saudi Aramco & Aramco Digital (Saudi Arabia) and at the World Economic Forum (Switzerland) . Formerly Chief People Officer at Aramco Digital, she has built and transformed HR organizations, led pioneering workforce initiatives, and designed talent strategies for global impact. A recognized thought leader, Dianah has spoken at Davos, LEWAS Bahrain, and the Digital Transformation Summit Riyadh, with her insights on Digital HR. Named one of Saudi Arabia’s Top 50 HR Leaders (2024), she specializes in HR strategy, total rewards, career development, and leadership coaching.
Faisal Alharbi
VP Shared Services
Faisal Alharbi is a versatile professional with over 12 years of experience leading initiatives in shared services, procurement, immigration, IT, administration, facilities, and bidding. He has a strong track record of driving operational excellence and digital transformation across government and corporate sectors. Known for his strategic leadership, cross-functional expertise, and ability to deliver efficient, high-impact solutions that align with organizational goals, Faisal excels in driving innovation and optimizing IT operations to support organizational growth. His strategic vision, analytical acumen, and collaborative leadership style consistently bridge the gap between technology and business, driving measurable outcomes and fostering innovation.
Keshav Venkatesh Gowdalikar
Chief Financial Officer
Keshav is an accomplished financial professional with 25+ years of experience.
Prior to this role, he was part of LTIMindtree in its growth journey and played a pivotal role in ensuring robust financial operations, reporting and analysis. He comes with a strong understanding of IT Operations and has led cross functional teams in implementation of financial systems and ERP integrations and ensured the finance systems meet the demands of a high growth organization.
He has driven cost control initiatives across multiple departments identifying efficiencies and cost savings to enhance profitability while maintaining focus on long term growth. He has managed and mentored finance teams across multiple regions emphasizing a culture of collaboration and continuous improvement.
Dr. Arvind Ankalikar
Chief Operating Officer
Dr. Arvind is a visionary leader with 40+ years of expertise in Information Technology business with specialization in BPR, consulting and IT related services across the value chain. Previously, he headed the Oracle Practice at a global level for LTIMindtree, with customer base spread across North America, EMEA, and APAC regions.
He has worked closely with global CxOs to strategize and execute complex, multi-country digital programs involving ERP, CRM, SCM and other transformational technology initiatives. He specializes in Artificial Intelligence applications and is recognized for his thought leadership in generative AI. He has been a TedX speaker and is a well-known speaker at multiple forums such as Cloud World and many other events. He has deep domain knowledge of metallurgical plants, oil and gas, industrial manufacturing and digital construction area. Dr. Arvind holds Masters in Management from JBIMS and Ph.D. in Mechanical Engineering from University of Mumbai.
Dina Aboonoq
CEO & Board Member
Dina more than 26 years of global experience in management consulting and business development. A proven leader across multiple sectors, she has driven strategic growth, market expansion, and high-impact partnerships, supporting Saudi Arabia’s Vision 2030 through IT localization and talent development.